B. General Responsibilities of Direct Selling Member Entity
- Direct Selling Member Entity must be a registered legal entity under the laws of India.
- The promoter or key management personnel of the Direct Selling Member Entity should not have been convicted of any criminal offence punishable with imprisonment in last 5 years by any Court of competent jurisdiction.
- Direct Selling Member Entity shall have an office with identified jurisdiction of its operation in the State to enable the consumers and direct seller to acquaint themselves with price of products, return or replacement of products and efficient delivery of goods and services, and post-sale redressal of grievance.
- Direct Selling Member Entity shall be the owner, holder, licensee of a trademark, service mark or any other identification mark which identifies the entity with the goods to be sold or supplied or services to be rendered.
- Member Entities and their Direct sellers must comply with all requirements of law. While this Code does not restate all legal obligations, compliance with all pertinent laws by member entities and their Direct sellers is a condition of acceptance beyond continuing membership in ADSEI .
- Direct Selling Member Entity shall conduct their Direct selling Business toward other Direct Selling Member Entities which is inconsistence and non-compliance with this Code and all pertinent laws applicable in India.
- Direct sellers shall respect any lack of commercial experience of consumers. Direct sellers shall not abuse the trust of individual consumers, or exploit a consumer’s age, illness, handicap, lack of understanding or unfamiliarity with a language.
- Member entities shall remunerate Direct seller on the basis of sales of products, including services, purchased by any person for actual use or consumption. Such remuneration may be based on the sales and personal consumption by the Direct sellers and their down lines.
- Direct Selling Member Entity shall issue proper identity document(s) to its Direct Sellers.
- Direct Selling Member Entity shall maintain proper records either manual or electronic of their business dealings, with complete details of their goods, services, terms of contract, price, income plan, details of direct sellers, including but not limited to enrolment, termination, active status, earning etc.
- Direct Selling Member Entity shall maintain a “Register of Direct Sellers” wherein relevant details of each enrolled Direct Seller shall be updated and maintained and the details of Direct Sellers shall include and not be limited to verified proof of address, proof of identity and PAN.
- Direct Selling Member Entity shall maintain proper and updated website with all relevant details of the entity, contact information, its management, products, product information, product, quality certificate, price, complete income plan, terms of contract with direct seller and complaint redressal mechanism for direct sellers and consumers. The website should have space for registering consumer complaints and should ensure that grievances are addressed within 45 days of making such complaints.
- Direct Selling Member Entity shall provide to all direct sellers their periodic account / information concerning, as applicable, sales, purchases, details of earnings, commissions, bonus and other relevant data, in accordance with agreement with the direct sellers. All financial dues shall be paid and any withholding made in a commercially reasonable manner.
- Direct Selling Member Entity shall monitor the value of the purchases of all its Direct Sellers/Distributors on a monthly basis and once the purchase value crosses the GST threshold; it must intimate the Direct seller/Distributor to pay the GST.
- That the relationship between Direct Selling member entity and Direct Seller shall be determined as per the written agreement between the parties which shall contain the rights and obligations that are expressly provided as conditions for the conduct of Direct Selling business as well as provide for the obligation of the direct selling member entity and the direct seller in terms of these guidelines.
- That All other rights and obligations shall be
determined as per the express terms of written agreement between a Direct Selling member entity and Direct Seller.
- The Direct Selling member entity will be liable for grievances arising out of sale of products, services or business opportunity by its Direct Sellers.
- It will be the responsibility of the Direct Selling member entity to monitor and control the practices/methods adopted by the Direct Sellers.
- That the Direct sellers are purchasing the product for resale, for their own use/ consumption (i.e., “self- consumption”, “personal consumption” or “internal consumption”) or for other legitimate purposes. Hence, The Code recognizes this as a longstanding and accepted practice in direct selling and does not prohibit compensation based on the purchases of Direct sellers for personal use.
- That Member entities shall provide adequate training to enable Direct sellers to operate ethically.
- That Member entity shall take diligent, reasonable steps to ensure that promotional or training materials produced by their Direct sellers comply with the provisions of this Code and are not false, misleading or deceptive.
- That Compensation received by Direct Sellers for sales of training and promotional materials to become or stay a Direct Seller which is, in effect, remuneration for recruiting Direct Sellers into a sales system, shall be prohibited.
- That monitoring on Social Media Post by Direct selling member Entity- it may be impractical for member entities to review every Direct seller’s communication (e.g. social media posts), hence Direct seller and Direct selling Entity shall be prohibited to unauthorised/illegal/baseless communication on the social media.
- That Member entity shall must abide by the Laws. "Laws" here include local, regional, national, and international laws and regulations, as well as any policies and procedures of the organizations to which
the Direct selling member entity belongs such as ADSEI bylaws, policies, etc.
- That ADSEI members should follow generally accepted best practices unless there is a compelling ethical reason to do otherwise, To minimize the possibility of Directly, indirectly or intentionally or unintentionally harming others specially ADSEI Members. , Here "harm" means negative consequences, especially when those consequences are significant and unjust. Examples of harm include unjustified physical or mental injury, unjustified destruction or disclosure of information, and unjustified damage to property, reputation, and the environment. This list is not exhaustive.
- ADSEI members should be transparent and provide full disclosure of all required information and details. Honesty is an essential component of trustworthiness.
- ADSEI members should not misrepresent the Association’s policies or procedures, and should not speak on behalf of the Association unless authorized to do so.
- ADSEI members should involve in Developing new
ideas, inventions, creative works, and computing artifacts and give to credit to another member entity for the same if they propose in the interest of the ADSEI.
- That the responsibility of respecting privacy applies to ADSEI members in a particularly profound way. Technology enables the collection, monitoring, and exchange of personal information quickly, inexpensively, and often without the knowledge of the people affected through the ADSEI sources. ADSEI members who have Personal information gathered for a specific purpose should not be used for other purposes without the person's consent.
- That any Direct Seller of the Direct selling Member entity wants to switch any Direct Seller Network, in the same Direct selling entity, due to any reason he/she must fulfilled following condition –
i. At least 4 month time gap (Waiting period) between left the old network and joining new network, should be elapsed/completed.
ii. Direct seller shall not be entitled to receive payout during said waiting period.
iii. The recruitment of the Direct Seller shall be treated as a fresher in other team and he/she cannot claim for the dues of old network team.
- That the Compensation plan/Business Plan of the Direct selling Member entity shall be fully mathematically.